OUR RETURN & SHIPPING POLICY.
RETURNS / REFUNDS – Because we don’t charge for handling, packing or the shipping materials, there’s a 25% restocking charge when the product, (Books/ CD’S are not returnable), is returned unused or uncut, in original packing, shipping prepaid, (shipping is not refundable), within 30 days.
We do not charge a restocking fee for trying on headsets, but you are responsible for the shipping back and forth.
To assure prompt handling, please call for an RMA number.
Goods may not always be returnable to the address from where we sent it to you- call to make sure you return it to the proper place.
Simply return the item or items to us at YOUR expense, please include a copy of your sales receipt or packing list.
We will refund your purchase, less restocking fee and shipping charges. Your
refund will be credited back to the source of payment. NO Return Authorization is required
but best if you get one.
*Shipping charges are
not refundable for purchases. Customer is also responsible for the cost of
We highly recommend that
you send your return via UPS, Fed EX, or insured US Mail. Items sent but not
received by us will NOT receive credit for the return. If lost, you
must deal with the shipper.
The customer is responsible for all freight charges associated with a return, exchange, and reorder unless it is our mistake.
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by fax, e-mail, or phone within 5 business days from receipt of your order. (Be sure to give us the order number, item, and your name.)
Orders shipped, but refused by the customer will still be charged shipping charges. Orders which have already been submitted to ourshipping company cannot be cancelled or changed. Orders which have already reached our distribution center cannot be cancelled, changed, or stopped. Shipping charges will apply if the order has shipped or is in
our distribution system. Under certain circumstances, orders can be diverted if enough time for interception is available. THE SHIPPING COMPANY will charge for this.
Most Orders are shipped via UPS to the United States only. Either Standard Ground, UPS 3- Day, or UPS 2nd Day Air delivery is available.
Shipping charges are calculated based on the dimensional weight of the order using the actual UPS published counter rates by UPS online. There are no hidden
handling charges. Orders placed in our shopping cart may not be correct and are subject to our review for accuracy. If the shipping seems high, call us for a confirmed quote.
NOTE: Shipping calculations made by our shopping cart that show “0″ means it cannot make the shipping cost calculation, not that shipping is free. Free shipping is only for those special items marked “Free Shipping”.
See below for conditions:
UPS ground can take up to 7 work days for delivery, depending on how far your address is away from one of our warehouses spread throughout the United States. Do not include weekends or holidays. We make no guarantee on delivery time and are not responsible for delays caused by the shipper. No deliveries are made on weekends or holidays.
3 Day Select:
(3 Day Select is twice as fast as Ground) Selecting 3 Day Select does NOT mean you will receive your order three days after the order is placed. Only that we will ship the order using UPS 3 Day Select. Meaning, you will receive your order within 3 business days, once the order has shipped. Do not include weekends or holidays. We make no guarantee on delivery time and are not responsible for delays caused by UPS. No deliveries on weekends or holidays.
2nd Day Air:
2nd Day Air does NOT mean you will receive your order two days after the order is placed. Only that we will ship your order using UPS 2nd Day Air. Meaning, you will receive your order within 2 business days, once the order has shipped. Do not include weekends or holidays. We make no guarantee on delivery time and are not responsible for delays caused by UPS. No deliveries on weekends or holidays.
Orders - Military
APO and FPO – CAll for a quote for Intl Mail.
DO NOT REFUSE A TRUCK DELIVERY! It will be treated as a new delivery by you at a rate much higher than the rate we negotiated outbound to you! YOU will be responsible for it. A COD inbound will be automatically refused by our shipping dept. The trucking company will then sell the goods at auction if you do not pay the return shipping, inbound and outbound.
Call 760-752-3030 for more details. 8-5 pacific M-F.